Resident Liaison Officer

Approach Personnel Ltd; Leicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Car allowance

Employee discount portal

Buy & sell holidays

Shares in the business with tenure

Job summary

Approach Personnel Ltd are partnered with a regional housing regeneration contractor, and they are looking to appoint a Resident Liaison Officer to oversee a project across the Leicester area. You will manage the full customer journey, from pre-start visits and resident profiling to day‑to‑day communication, complaint handling and post‑completion aftercare.

The role offers a competitive salary based on experience, plus a car allowance, access to an employee discount portal, buy & sell holidays,

Qualifications

• Prior experience in a customer service role in either new build housing or housing regeneration programs.
• Organised, proactive and confident individual.
• Strong communication and administration skills.
• Ideally, prior use of Microsoft Office & EasyBop.

Responsibilities

• Manage resident relationships and maintain positive communication with tenants and homeowners.
• Handle complaints and resolve issues promptly.
• Coordinate access to properties and arrange contractor visits.
• Identify and support vulnerable residents who may need extra assistance.
• Monitor customer satisfaction and gather feedback to improve the service.

Skills

Customer service

Communication

Administration

Tools

Microsoft Office

EasyBop

Job description

Are you an experienced customer service professional within the housing regeneration sector?

Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Leicester area. As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare.

What's in it for you?

• Competitive basic salary based on your experience.
• Car allowance.
• Access to an employee discount portal.
• Buy & sell holidays.
• Shares in the business with tenure.

What are we looking for?

• Prior experience in a customer service role in either new build housing or housing regeneration programs.
• An organised, proactive and confident individual.
• Strong communication and administration skills.
• Ideally, prior use of Microsoft Office & EasyBop.

Key Responsibilities:

• Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
• Handling complaints and resolving issues.
• Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
• Supporting vulnerable residents, Identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
• Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience