Resident Liaison OfficerCustomer Complaints Officer

Wates; Skelmersdale; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading UK property maintenance company is seeking a Resident Liaison Officer to join their Responsive Maintenance Team in Skelmersdale. This office-based role requires managing tenant complaints from start to finish, coordinating with contractors, and ensuring work completion. Ideal candidates will have strong communication and organizational skills, along with a background in customer service. The position offers a competitive salary and the opportunity to work in a supportive environment focused on sustainability and community improvement.

Qualifications

• Experience in customer service or complaints management.
• Ability to manage and resolve complaints effectively.
• Strong organizational and time management skills.

Responsibilities

• Liaise with tenants to resolve complaints effectively.
• Book works into diaries and ensure completion.
• Attend client meetings to discuss complaints.

Skills

Liaising with tenants

Complaint handling

Communication skills

Job description

WPSare seeking aResident Liaison Officer / Customer Complaints Officer to join our Responsive Maintenance Team in the West Lancashire area. With offices in Skelmersdale you will ideally be living within commuting distance as this role will be office based.

The key focus for this role will be to liaise with tenants and the Client to ensure that the complaint gets resolved as quickly as possible To do this you will need to take full responsibility of the complaint from when receiving it to the end this will involve booking works into diaries and making sure the works are carried out on the appointment date given to the tenant also keeping tenants fully updated by phone or may require a site visit with the progress of works.

Key Accountabilities will include :

• Take full control of the complaint from receiving to the completion.
• Booking works that are part of the complaint into the Opps / contractor diary.
• Chase contractors for completions
• Liaise with Tenants and the Client.
• Attend Client meetings.
• Work alongside Contract manager to highlight any trends.
• Carry out site visit when required to discuss complaint with tenant.

Given the nature of this position you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually and we assure you that we do not discriminate based on an applicants criminal record or the details of any disclosed offenses. Additionally certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process please click on the following link : National Security Vetting

Work for Wates

Wates is one of the UKs leading family-owned development building and property maintenance companies. Founded over 125 years ago we have a proud legacy in the built environment.

We are driven by our purpose reimagining places for people to thrive and our three promises :

Thriving places working with customers partners and communities to create places that are more sustainable inclusive and full of opportunity.

Thriving planet protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people creating opportunities and relationships so that everyone who works for and with us feels included invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

WINNER

2022 Construction News Awards Winner

GOLD AWARD

Investors in People 2022

GOLD AWARD

Considerate Constructors Schemes (CCS) National Site Awards

TOP 50 EMPLOYERS

2022 Top 50 Employers for Women

WINNER

2022 Working Families Best Practice Awards

Required Experience :

Unclear Seniority

Employment Type: Full Time

Vacancy: 1

Yearly Salary Salary : 30001 - 35000