Resident Liaison Officer

UI Social Infrastructure Limited; Wrotham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Job summary

United Infrastructure is seeking an experienced Resident Liaison Officer to act as a visible point of contact for residents across Kent, Surrey and Sussex. You will engage through newsletters, meetings, visits and open days, ensuring residents are informed about works processes and updates.

You will coordinate key handovers to site teams and deliver high standard aftercare. Join us to manage expectations between residents, the client and our operations teams while supporting a community-focused

Qualifications

• Natural communicator capable of handling challenging situations with discretion and respect in a public-facing role.
• Experience in contractor or client-side resident liaison/community engagement, preferably in planned/reactive maintenance or asset management.
• Resilient under pressure and able to work collaboratively with diverse stakeholders.

Responsibilities

• Be a visible point of contact for residents; engage through newsletters, meetings, visits and open days across Kent, Surrey and Sussex.
• Ensure residents are informed about works processes and updates/changes.
• Coordinate handover of keys to site teams.
• Provide high standard of customer aftercare and ensure works are completed satisfactorily.
• Manage expectations between residents, the client and operations teams.

Skills

Excellent communicator

Stakeholder collaboration

Job description

Job Advert Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days covering Kent, Surrey and Sussex You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional information

What We Offer:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.

Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset.

A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation.

Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you’ve come to the right place.