Resident Liaison Officer

United Infrastructure Ltd; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

United Infrastructure Ltd is seeking a Resident Liaison Officer in the Birmingham area to act as a visible point of contact for residents, engaging through newsletters, meetings, visits and open days.

You will ensure residents are informed about works processes and updates, coordinate handovers of keys to site teams, and provide high-quality aftercare while managing expectations between residents, the client and our operations teams.

Qualifications

• With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.
• We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

Responsibilities

• You will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
• You will ensure residents are aware of the works processes and communicate updates / changes accordingly.
• Coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Job description

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

You must have a UK driving licence, and own your car.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.