Resident Liaison Officer

Daniel Owen Ltd.; Workington; On-site; GBP 30,000 - 32,000; Full time

Job summary

Daniel Owen Ltd. in Workington is seeking an experienced Resident / Tenant Liaison Officer to support a programme of planned works across properties in the North Lakes. Based from the Workington office, you will travel between sites and be the main contact for residents during the works.

The role requires social housing experience, strong customer engagement, and a professional, empathetic approach. An immediate start is available, with potential for permanent appointment.

Qualifications

• Previous experience working within social housing.
• Experience in a resident/tenant-facing role is essential.
• Strong customer engagement and communication skills.
• Professional and empathetic approach when dealing with residents.
• Good organisational skills and ability to manage a busy workload.
• Knowledge of the North Lakes area and a full UK driving licence.

Responsibilities

• Acting as the main link between residents, site teams and contractors.
• Keeping residents informed before, during and after planned works.
• Arranging appointments and access to properties.
• Responding to resident enquiries and resolving concerns.
• Supporting vulnerable residents and identifying additional needs.
• Maintaining records of resident contact and feedback.
• Travelling between sites across the North Lakes.

Skills

Social housing experience

Resident-facing role

Customer engagement

Communication skills

Organisational skills

Full UK driving licence

Job description

Resident/Tenant Liaison Officer

Location: Workington, covering the North Lakes
Salary: £30,000-£32,000
Contract: Temporary, with the potential to become permanent
Hours: Monday to Friday, 8:00am-4:30pm
Start: ASAP

We are looking for an experienced Resident / Tenant Liaison Officer to support a programme of planned works across properties throughout the North Lakes.

Based from the Workington office, you will travel between sites and act as the main point of contact for residents throughout the works. You will ensure they are kept fully informed, address any questions or concerns, and help minimise disruption to their homes.

Planned works will include:

• Kitchen replacements
• Bathroom replacements
• Rewires
• Roofing works
• Heating works
• External rendering
• Fencing

Key responsibilities:

• Acting as the main link between residents, site teams and contractors
• Keeping residents informed before, during and after planned works
• Arranging appointments and access to properties
• Responding to resident enquiries and resolving any concerns
• Supporting vulnerable residents and identifying any additional requirements
• Maintaining accurate records of resident contact and feedback
• Travelling between sites across the North Lakes

What we're looking for:

• Previous experience working within social housing
• Experience in a resident or tenant-facing role
• Strong customer engagement and communication skills
• A professional and empathetic approach when dealing with residents
• Good organisational skills and the ability to manage a busy workload
• Knowledge of the North Lakes and surrounding areas would be beneficial
• A full UK driving licence, as regular travel between sites is essential

This is an excellent opportunity offering an immediate start and the potential to secure a permanent position.