Resident Liaison Officer

Daniel Owen Ltd; Preston; On-site; GBP 19,000 - 22,000; Full time

Job summary

Daniel Owen Ltd in Preston is seeking a Resident Liaison Officer for a temporary 7-month contract with potential extension. The role is full-time, Monday to Friday, 8:00am-4:30pm, offering £14-£16 per hour depending on experience.

You will be the first point of contact for residents during scheduled works, ensuring they are informed and satisfied with updates, addressing complaints, and keeping detailed feedback reports. Site visits may be required.

Qualifications

• Excellent face to face and telephone communication skills.
• Experience within social housing, and ideally construction/repairs teams.
• Full clean driving licence and own vehicle.
• Clean DBS checks.

Responsibilities

• Be the first point of contact for residents during scheduled works.
• Make sure that residents are informed and happy with all updates.
• Respond to complaints and issues that arise.
• Keep detailed reports of resident feedback.
• Attend site visits with the site manager and conduct progress surveys when required.

Skills

Communication

Social housing experience

Driving licence

DBS checks

Job description

Resident Liaison Officer

Location: Preston

Contract: Temporary - 7 months initially (with potential to extend)

Hours: Monday-Friday, 8:00am-4:30pm

Rate: £14 - £16 per hour dependent on experience

We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Preston.

As a resident liaison officer, you will;

• Be the first point of contact for residents during scheduled works
• Make sure that residents are informed and happy with all updates
• Respond to complaints and issues that arise
• Keep detailed reports of resident feedback
• Attend site visits with the site manager and conduct progress surveys when required

Requirements for the role;

• Have excellent face to face and telephone communication skills
• Have experience within social housing, and ideally construction/repairs teams
• Have a full clean driving licence and own vehicle
• Have a clean criminal record for DBS checks

RLO, TLO, CLO, Resident liaison officer, Tenant liaison officer, Customer liaison officer, housing, repairs, property, Preston, North West