Resident Liaison Officer

Howells Solutions Limited; Northolt; On-site; GBP 30,000 - 34,000; Full time

Job summary

Howells Solutions Limited is recruiting a Resident Liaison Officer for a planned maintenance contract in Social Housing based in Northolt. You will develop positive relationships with residents, provide information and support during refurbishment and major works, and act as the main point of contact for tenant queries.

A full driving licence and own vehicle are handy for site visits. The role is full-time and permanent, offering a salary of £30-34k plus car allowance, and a chance to work with

Qualifications

• Experience working with residents in social housing
• Excellent communication and liaison skills
• Based in Northolt or nearby

Responsibilities

• Working on planned maintenance projects
• Decent Homes programme experience
• Full clean driving licence with own vehicle
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

Skills

Valid driving licence

Job description

Resident Liaison Officer - Social Housing Planned Works

Based in Northolt

Full time, permanent

£30-34k+ car allowance

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

• Working on planned maintenance projects
• Decent Homes programme experience
• Full clean driving licence with own vehicle
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.