Resident Liaison Officer

Fortus Recruitment Group Limited; Hastings; On-site; GBP 19,000 - 32,000; Full time

Job summary

Fortus Recruitment Group Limited is seeking a Resident Liaison Officer to join a long-term social housing external works programme in Hastings. You will act as the main link between residents, site teams and the client, ensuring effective communication and smooth delivery with minimal disruption.

The role requires experience in external planned maintenance within the social housing sector and a strong focus on service quality.

Qualifications

• Previous experience as a Resident Liaison Officer or similar role.
• Experience on external planned maintenance works, ideally in social housing.
• Strong communication and interpersonal skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• Good IT skills including Microsoft Office and internal management systems.
• Full UK driving licence.
• Proactive, professional and customer-focused approach.

Responsibilities

• Act as the main point of contact for residents throughout the programme.
• Communicate project information, schedules, access and timescales clearly.
• Arrange appointments, conduct resident visits and pre-start meetings.
• Manage resident expectations and resolve queries or complaints.
• Liaise with site managers, clients and subcontractors.
• Identify and support vulnerable residents and arrange appropriate safeguards.
• Maintain records of communications, appointments and feedback.
• Attend site and client meetings and provide resident updates.
• Minimise disruption while ensuring progress and engagement.
• Promote high standards of customer service and resident engagement.

Skills

Resident Liaison Officer

Tenant Liaison Officer

Customer Liaison Officer

External maintenance

Social housing

Communication skills

Organisational skills

MS Office

Full UK driving licence

Customer-focused

Job description

Resident Liaison Officer (RLO) - External Works

Location: Hastings

Salary: Up to £32,000 + Package

Contract: Permanent

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings.

This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents.

Key Responsibilities

• Act as the main point of contact for residents throughout the programme of external works.
• Communicate project information, work schedules, access requirements and timescales clearly to residents.
• Arrange appointments, conduct resident visits and complete pre-start meetings.
• Manage resident expectations and resolve queries or complaints professionally and efficiently.
• Liaise closely with site managers, supervisors, client representatives and subcontractors.
• Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works.
• Maintain accurate records of resident communications, appointments, feedback and project updates.
• Attend site and client meetings, providing updates on resident concerns and satisfaction.
• Help minimise disruption to residents while ensuring works progress efficiently.
• Promote a high standard of customer service and resident engagement throughout the programme.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
• Experience working on external planned maintenance works, ideally within the social housing sector.
• Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders.
• Excellent organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and internal management systems.
• Full UK driving licence.
• Proactive, professional and customer-focused approach.

Equal opportunities employer.