Customer Liaison Officer

Kier Group; Hounslow; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Liaison Officer to join their Residential Solutions Team in London. This role is pivotal in ensuring high standards of customer care while facilitating smooth project operations. You'll engage with residents, manage communications, and support community initiatives. The ideal candidate will possess strong organizational skills and a commitment to customer service excellence. This is a fantastic opportunity to contribute positively to community projects while working in a dynamic environment that values diversity and inclusion.

Benefits

Tailored Benefits

Diversity and Inclusion Initiatives

Qualifications

• Experience delivering first-class customer service in housing repairs.
• Excellent verbal and written communication skills.

Responsibilities

• Facilitating positive relationships between residents and project teams.
• Conducting pre-works home visits to explain the works programme.

Skills

Customer Service

Communication Skills

IT Literacy

Organizational Skills

Administrative Skills

Education

Experience in Housing Repairs

Full UK Drivers Licence

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email

Job description

We're looking for a Customer Liaison Officer to join our Residential Solutions Team based in London.

Location: West London, Site Working

Contract: Permanent, Full Time

What will you be responsible for?

As a Customer Liaison Officer, you'll be working within the Residential Solutions Team, supporting them in the delivery of various planned programmes across Client property portfolio, ensuring residents and customers receive a high standard of Customer Care

Your Day To Day Will Include

• Facilitating the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team
• Implementing the community engagement programme through various events and activities to raise community awareness of the works and the benefits available to them
• Contacting residents regarding planned project works, arranging works and survey appointments and keeping residents informed of progress.
• Carrying out resident profiling surveys to establish each residents' support requirements, vulnerabilities and availability.
• Conducting pre-works home visits to explain the works programme and how the customer can facilitate smooth delivery and access.
• Helping the customer prepare for works by assisting them with the moving and storage of possessions to facilitate clear access prior to delivery.
  
  
  

What are we looking for?

This role of Customer Liaison Officer is great for you if:

• Experience working with Housing repairs provider, within either the public or private sector, delivering first class customer service.
• Excellent communication skills both verbal and written.
• The ability to respond to changing priorities in order to meet deadlines
• IT literacy including Word, Excel, PowerPoint and Email.
• Excellent organisational and administrative skills with a keen eye for detail.
• Full UK Drivers Licence
  
  
  

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards And Benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

We look forward to seeing your application to #joinkier