Resident Liaison Officer

Fawkes & Reece London; Hempstalls; On-site; GBP 23,000 - 25,000; Full time

Job summary

A Social Housing Contractor is seeking a Tenant Liaison Officer for a roofing replacement scheme in Stoke, with a later move to Manchester. The role requires a minimum of two years’ experience in tenant liaison within social housing and a valid driving licence with own transport; CSCS card is preferred.

You will visit tenants, coordinate with neighbourhood housing associations, chair tenant forums, and monitor satisfaction and issues to ensure smooth project delivery.

Qualifications

• At least 2 years experience as a Resident Liaison Officer in social housing.
• CSCS card preferred and driving licence required.
• Experience coordinating with housing associations and tenants.

Responsibilities

• Carry out pre-entry visits and inductions.
• Advise tenants on works and timelines for refurbishments.
• Be main point of contact for tenants and resolve queries.

Skills

Communication skills

Customer service

Resident liaison experience

Full driving licence

Education

CSCS Card (current)

Job description

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work.

They are currently recruiting for a Tenant Liaison Officer to join them on a temporary - permanent basis (approximately 6 months) on a roofing replacement scheme in Stoke. This will shortly be moving to a scheme in Manchester so successful candidates must be happy to work in both locations.

The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues
• Monitor customer satisfaction

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

The hourly rate is £17-18ph paid via an umbrella company.