Read more

Fawkes & Reece; Preston; On-site; GBP 22,000 - 23,000; Full time

Job summary

Fawkes & Reece is seeking a Tenant Liaison Officer to support a kitchen replacement scheme in Preston on a temporary basis. The role requires a minimum of two years' experience working as a Resident Liaison Officer within a social housing contractor environment and a valid driving licence with your own transport; CSCS Card is preferred.

You will be the main contact for tenants, coordinating visits, informing residents of works, liaising with housing associations, and attending tenant forums to

Qualifications

• At least 2 years' experience as a Resident Liaison Officer in social housing.
• Full driving licence with own transport.
• Ideally holds a CSCS Card.

Responsibilities

• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visit tenants to advise on work
• Act as main contact and handle queries
• Contact neighbourhood housing associations and build relations
• Visit empty houses being refurbished and advise on completion dates
• Attend and chair tenant forum meetings and advise tenants
• Monitor customer complaints and resolve issues

Skills

Driving licence

Customer service

Communication

CSCS Card

Job description

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary basis (approximately 6 months) on a kitchen replacement scheme in Preston. This will start in early September and will run till approximately March 2027.

The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

The hourly rate is £16-17ph paid via an umbrella company.