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Fawkes & Reece; Wythenshawe; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Car allowance

Mileage allowance

Job summary

Fawkes & Reece in Wythenshawe are recruiting a Tenant Liaison Officer for a retrofit-based social housing contract. You will visit tenants, explain works, collect forms, attend forums, and be the primary contact for tenancy queries and coordination with neighbourhood associations.

Applicants should have several years of TLO experience, a full driving licence with own transport, and ideally hold a CSCS card.

Qualifications

• Several years of experience as Tenant Liaison Officer.
• Full driving licence and own transport.
• CSCS card preferred.

Responsibilities

• Pre-entry visits and inductions for new works.
• Visit tenants to explain schedules and access requirements.
• Collect tenancy agreements and approvals.
• Act as the main contact for tenant queries and issues.
• Contact neighbourhood housing associations to coordinate works.
• Visit empty properties during refurbishment and inform on dates.
• Chair tenant forums to update residents on progress.
• Monitor customer complaints and resolve issues.

Skills

Customer service

Communication skills

Problem solving

Job description

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wythenshawe. This is a retrofit scheme including re-roofing, EWI, Loft Insulation etc.

The successful candidate will have several years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

The salary is £29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS.