Resident Liaison Officer

Fawkes and Reece; Rochdale; On-site; GBP 19,000 - 28,000; Full time

Job summary

Fawkes and Reece is seeking a Tenant Liaison Officer for a temporary six-month kitchen replacement project in Rochdale. The role involves visiting tenants, explaining works, and acting as the main contact for residents and partner organisations. A driving licence and CSCS Card are preferred assets.

The position starts in September 2026 and runs until March 2027, offering a day-to-day rate of £17 per hour via umbrella company.

Qualifications

• Minimum 2 years' experience as a Resident Liaison Officer in a Social Housing environment.
• Full driving licence and own transport are essential.
• CSCS Card ideally held or in progress.

Responsibilities

• Conduct pre-entry visits and inductions.
• Visit tenants to advise on works and timelines.
• Act as main point of contact for tenants and resolve queries.
• Liaise with neighbourhood housing associations and other stakeholders.
• Inspect vacated properties and advise on completion dates.
• Attend and chair tenant forums to update residents on works.
• Monitor and address customer complaints promptly.

Skills

Tenant Liaison

Customer service

Communication

Tools

CSCS Card

Job description

Reference: SMTLO_1788522013
Posted: September 4, 2026

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary basis (approximately 6 months) on a kitchen replacement scheme in Rochdale. This will start in September and will run till approximately March 2027.

The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.
Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

The hourly rate is £17ph paid via an umbrella company.