Tenant Liaison Officer

Zeal recruitment; Saltley; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

company electric car

28 days holiday Inc. Bank Holidays

many other fantastic company benefits

Job summary

Zeal recruitment is seeking an experienced Resident Liaison Officer for a 4–6 week Midlands temporary assignment, with a view to permanent. The role pays £20 per hour for a 40-hour week, Mon–Fri, 08:00–16:00, and focuses on coordinating between customers, site teams and management during adaptations and repairs to homes.

The ideal candidate will have strong complaint resolution skills, experience in social housing, and proficient IT/Excel usage to track progress, schedules, and KPI delivery.

Qualifications

• Experience in a similar role in social housing or a related field.
• Proven ability to communicate with customers who may be dissatisfied and manage expectations.
• Experience using IT systems for job management and strong Excel skills.
• Knowledge of repairs and maintenance services in housing, including regulations and best practice.
• Proven track record of delivering against targets and KPIs.
• Full UK driving licence and DBS Basic check; CSCS card desirable.

Responsibilities

• Main area of operation is Midlands; liaise between customers, site supervisors and contract managers.
• Deal with customer queries and ensure clear understanding of works and timelines.
• Arrange access for operatives and provide regular management updates.
• Report to management and assist with rescheduling when needed.
• Handle disputes and resolve complaints; build strong customer relationships.
• Attend site visits and communicate updates in writing or verbally.

Skills

Communication skills

Complaint resolution

Customer service

Excel

Tools

IT systems

Microsoft Excel

Job description

Resident Liaison Officer

Temporary, Midlands, £20.00 per hour, 40 hours, Monday to Friday 08:00 - 16:00. 4-6 weeks temporary with possibility of permanent.

An amazing opportunity has arisen for an experienced and enthusiastic Tenant Liaison Officer to join a well-established business on a temporary basis for 4-6 weeks with the possibility of going permanent, to help support the customers throughout adaptations and disruptive repairs to their homes. If you live within the Midlands area this would be ideal for the locations.

The successful Tenant Liaison Officer must have a calm and understanding manner due to the nature of the role. You must be experienced in complaint resolution and have worked in a social housing setting.

Responsibilities

• Your main area will be Midlands.


• Liaising between customers, site supervisors, and contract managers


• Dealing with customer queries


• Ensuring all customers have a clear understanding of works to be completed, timeframe of works and arranging access for Operatives.


• Regular reporting to management


• Re-schedule jobs in the event of an unplanned absence of an operative and to contact the customer directly to agree changes


• Dealing with disputes and resolving complaints


• Building strong relationships with customers in order to provide information of works being completed


• To provide written or verbal updates to support accurate and timely complaint responses


• Arranging and scheduling appointments


• To attend site visits to properties on your own or with supervisors/ managers and deal with face to face issues as a means of resolution

Qualifications

• Experience within a similar role in a social housing setting


• Proven ability to communicate effectively with customers who may be dissatisfied, and to manage expectations where appropriate


• Experience of using IT systems for job management along with excellent EXCEL skills as you will be using spreadsheets frequently


• Good knowledge of repairs and maintenance services in housing to include regulation, legislation and best practice


• Proven track record of delivering against targets and KPI's


• Full UK Driving Licence


• Valid DBS Check - Basic acceptable


• CSCS Card - Desirable

Benefits

• company electric car


• 28 days holiday Inc. Bank Holidays


• many other fantastic company benefits