Tenant Liaison Officer

Zeal recruitment; West Midlands; On-site; GBP 23,000 - 32,000; Part time

Benefits offered by this job

Company electric car

28 days holiday incl. Bank Holidays

Job summary

Zeal Recruitment seeks an experienced Tenant Liaison Officer for a temporary assignment in the Midlands. You will support customers through adaptations and repairs, coordinating between customers, site teams, and contract managers, ensuring clear communication of works, timescales, and access.

You will manage queries, resolve disputes, schedule appointments, attend site visits, and report to management. A driving licence, DBS check (Basic), and IT/Excel skills are required; company electric car

Qualifications

• Experience in a similar role in a social housing setting.
• Proven ability to communicate effectively with customers, including those who may be dissatisfied.
• Experience using IT systems for job management and strong Excel skills.

Responsibilities

• Liaise between customers, site supervisors, and contract managers.
• Deal with customer queries and manage expectations.
• Ensure customers understand works, timescales, and access arrangements for operatives.

Skills

Customer liaison

Excel skills

Communication

Complaint handling

Driving license

Tools

IT systems

Job description

Resident Liaison Officer

Temporary

Geographical patch: Midlands

£20.00 per hour

40 hours

Monday to Friday 08:00 - 16:00

An amazing opportunity has arisen for an experienced and enthusiastic Tenant Liaison Officer to join a well-established business on a temporary basis for 4-6 weeks with the possibility of going permanent, to help support the customers throughout adaptations and disruptive repairs to their homes. If you live within the Midlands area this would be ideal for the locations.

The Tenant Liaison Officer duties will be:

• Your main area will be Midlands.
• Liaising between customers, site supervisors, and contract managers
• Dealing with customer queries
• Ensuring all customers have a clear understanding of works to be completed, timeframe of works and arranging access for Operatives.
• Regular reporting to management
• Re-schedule jobs in the event of an unplanned absence of an operative and to contact the customer directly to agree changes
• Dealing with disputes and resolving complaints
• Building strong relationships with customers in order to provide information of works being completed
• To provide written or verbal updates to support accurate and timely complaint responses
• Arranging and scheduling appointments
• To attend site visits to properties on your own or with supervisors/ managers and deal with face to face issues as a means of resolution

As a Resident Liaison Officer you will need:

• Experience within a similar role in a social housing setting
• Proven ability to communicate effectively with customers who may be dissatisfied, and to manage expectations where appropriate
• Experience of using IT systems for job management along with excellent EXCEL skills as you will be using spreadsheets frequently
• Good knowledge of repairs and maintenance services in housing to include regulation, legislation and best practice
• Proven track record of delivering against targets and KPI's
• Full UK Driving Licence
• Valid DBS Check - Basic acceptable
• CSCS Card - Desirable

The successful Tenant Liaison Officer must have a calm and understanding manner due to the nature of the role. You must be experienced in complaint resolution and have worked in a social housing setting. In addition to the competitive salary, you will receive a company electric car, 28 days holiday Inc. Bank Holidays, amongst many other fantastic company benefits.