Resident Liaison officer

Skilled Careers Ltd; Bolton; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading service provider for home improvements is seeking an experienced Resident Liaison Officer to ensure a positive experience for residents during property works. The role involves effective communication regarding timelines and progress, while addressing residents' concerns empathetically. This long-term position is based in the Cambridge and Ely area, with a pay rate of £17 to £22 per hour. Suitable candidates will be calm and professional while resolving residents' complaints and queries.

Qualifications

• Experienced in a customer-facing role dealing with resident concerns.
• Strong communication skills needed for effective interaction.
• Ability to resolve issues calmly and professionally.

Responsibilities

• Serve as primary contact for residents during home energy improvement projects.
• Provide updates on project timelines and address residents' queries.
• Resolve complaints with empathy and efficiency.

Skills

Empathy

Communication Skills

Issue Resolution

Job description

Overview

Resident Liaison Officer (RLO)

Location : Cambridge, Ely, and surrounding areas Contract : Temporary, with a strong view to a long-term position Pay Rate : £17 - £22 per hour

Are you an experienced and empathetic Resident Liaison Officer looking for a new opportunity in the Cambridge and Ely area We have an opening for a crucial role focused on ensuring a positive experience for residents during property works. This is a long-term position for the right person.

The Role

This is a fantastic opportunity to join a project team working on essential home energy improvements. The works include External Wall Insulation (EWI), air source heat pumps, and potentially PV panel installations. You will be the primary point of contact for residents, providing clear and consistent communication from the project\'s start in September onwards. Your ability to build rapport and resolve issues with a calm, patient, and professional manner is essential to the success of this project.

Key Responsibilities

• Resident Communication: Serve as the main point of contact, providing timely and accurate information about project timelines, progress, and any potential disruptions related to the energy retrofit works.
• Issue Resolution: Address and resolve resident queries and complaints with empathy and efficiency.