Resident Liaison Lead for Social Housing Balcony Project

Recruit 4 Construction Ltd; Tamworth; On-site; GBP 30,000 - 31,000; Full time

Job summary

Recruit 4 Construction Ltd is seeking an experienced Tenant Liaison Officer / Resident Liaison Lead for a balcony remediation project across six occupied high-rise residential buildings in Tamworth.

Based in Tamworth, the role offers £160-£170 per day on a minimum 20-week contract. The project requires building trust with residents, coordinating access and keeping people informed throughout the works.

Start date target 16 November 2026 and a hands-on role with direct impact on residents.

Qualifications

• Previous experience as a TLO, RLO or Resident Liaison Lead.
• Experience within social housing, refurbishment or occupied residential projects.
• An approachable manner and the confidence to start conversations.
• Strong organisation, accurate record keeping and reliable follow-through.
• A proactive attitude and the ability to handle challenging situations calmly.

Responsibilities

• Proactively knocking on doors to explain the works and arrange access.
• Booking appointments and coordinating pre-installation inspections.
• Helping residents understand how to prepare their balconies for the works.
• Handling enquiries, concerns, complaints and access refusals with confidence and sensitivity.
• Keeping accurate records of resident contact, appointments and outstanding issues.
• Working closely with site management to coordinate access around the programme.
• Identifying residents who may need additional support.

Skills

TLO/RLO experience

Social housing experience

Communication

Organisation

Job description

Recruit 4 Construction Ltd is seeking an experienced Tenant Liaison Officer / Resident Liaison Lead for a balcony remediation project across six occupied high-rise residential buildings in Tamworth.

Based in Tamworth, the role offers £160-£170 per day on a minimum 20-week contract. The project requires building trust with residents, coordinating access and keeping people informed throughout the works.

Start date target 16 November 2026 and a hands-on role with direct impact on residents.