Resident Liaison & Engagement Lead - Social Housing Refurb

Bamford Contract Services Ltd; Haighton; On-site; GBP 16,000 - 23,000; Full time

Job summary

Bamford Contract Services Ltd is seeking an experienced Resident Liaison Officer to support a large-scale social housing refurbishment project in Preston and surrounding areas. The role focuses on residents’ communication, issue resolution, and coordination with site teams.

The successful candidate will manage the liaison service across multiple sites, provide clear information on schedules and disruptions, and attend meetings with residents and client representatives.

Qualifications

• Previous experience as a Resident Liaison Officer or similar customer-facing role.
• Experience in social housing, housing management or construction is desirable.
• Excellent communication and interpersonal skills.
• Ability to build positive relationships with residents from diverse backgrounds.
• Calm and professional handling of complaints or difficult situations.
• Strong problem-solving and issue resolution abilities.
• Good organisational and administrative capabilities.
• Ability to work to tight deadlines and manage workload.
• Basic IT skills including Excel and database systems.
• Understanding of construction/refurbishment in social housing.
• Full UK driving licence and own vehicle essential.
• Willingness to travel between sites, sometimes up to an hour.
• CSCS Card preferred.
• Asbestos Awareness and Manual Handling certificates preferred/preferred.

Responsibilities

• Set up, manage and deliver the Tenant/Customer/Resident Liaison Service across multiple sites.
• Maintain regular communication with residents throughout the works.
• Provide residents with clear information regarding planned works, schedules and disruptions.
• Coordinate appointments and ensure access to properties.
• Act as main point of contact between residents and site teams.
• Attend regular meetings with client representatives and residents.
• Deal with resident queries and concerns promptly and professionally.
• Manage complaints and escalate as needed.
• Support residents during refurbishment and explain works being undertaken.
• Organise and attend resident meetings, drop-in sessions and engagement events.
• Maintain on-site records and update databases.
• Provide reports on resident feedback and ongoing concerns.
• Ensure consistent, professional customer care at all times.

Skills

Strong communication

Customer service

Interpersonal skills

Problem solving

Organisational skills

Time management

Tools

Microsoft Excel

Job description

Bamford Contract Services Ltd is seeking an experienced Resident Liaison Officer to support a large-scale social housing refurbishment project in Preston and surrounding areas. The role focuses on residents’ communication, issue resolution, and coordination with site teams.

The successful candidate will manage the liaison service across multiple sites, provide clear information on schedules and disruptions, and attend meetings with residents and client representatives.