Resident Liaison Specialist – Social Housing Refurbishments

Bamford Contract Services Ltd; Preston; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Mileage allowance

Job summary

Bamford Contract Services Ltd. is seeking a Resident Liaison Officer for a long-term freelance project on a major social housing refurbishment. You will engage with residents, coordinate access and information, and work closely with site teams to minimise disruption.

The role requires excellent communication, strong customer-service orientation and the ability to manage multiple sites. A full driving licence and willingness to travel are essential.

Qualifications

• Previous experience as a Resident Liaison Officer or in a similar customer-facing role.
• Experience within social housing, housing management or the construction sector is highly desirable.
• Excellent communication and interpersonal skills.

Responsibilities

• Set up, manage and deliver the Tenant/Customer/Resident Liaison Service across multiple sites.
• Maintain regular communication with residents throughout the works.
• Provide residents with clear information regarding planned works, schedules and any disruption.
• Coordinate appointments and help ensure access to properties.
• Act as the main point of contact between residents and site teams.
• Attend regular meetings with client representatives and residents.
• Deal with resident queries and concerns promptly and professionally.
• Manage complaints and act as a point of escalation where required.
• Support residents throughout the refurbishment process and explain the works being undertaken.
• Organise and attend resident meetings, drop-in sessions and engagement events.
• Maintain accurate records and update the on-site database throughout the project.
• Provide reports on resident feedback, recurring issues and ongoing concerns.
• Ensure a consistent and professional approach to customer care at all times.

Skills

Communication

Customer service

Resident liaison

Stakeholder management

Organisational skills

IT skills

Driving licence

Problem solving

Interpersonal skills

Tools

Microsoft Excel

Database systems

Job description

Bamford Contract Services Ltd. is seeking a Resident Liaison Officer for a long-term freelance project on a major social housing refurbishment. You will engage with residents, coordinate access and information, and work closely with site teams to minimise disruption.

The role requires excellent communication, strong customer-service orientation and the ability to manage multiple sites. A full driving licence and willingness to travel are essential.