Tennant Liaison Officer

Caval Limited; Tamworth; On-site; GBP 23,000 - 32,000; Full time

Job summary

Caval Limited is recruiting a Resident Liaison Lead for an intensive balcony remediation project in Tamworth. The role focuses on direct engagement with residents across six occupied high-rise buildings, coordinating access and pre-installation inspections to ensure smooth progression of works.

The ideal candidate has prior experience as a Resident Liaison Officer/Lead in social housing or refurbishment projects and will work closely with the site management team to manage resident expectations

Qualifications

• Must have previous experience as Resident Liaison Officer/Lead, preferably in social housing or refurbishment projects.
• Ability to engage residents in a sensitive social housing environment.
• Strong communication and organizational skills to manage appointments and inquiries.

Responsibilities

• Door knocking and engaging with residents to explain works and access needs.
• Arrange and coordinate property appointments and pre-installation inspections.
• Liaise with residents regarding balcony access and preparation for works.
• Manage resident inquiries, concerns and access refusals professionally.
• Maintain records of resident contact, appointments and issues.
• Coordinate access with site management to follow installation programme.
• Identify residents needing additional assistance during works.

Skills

Confident communication

Approachable demeanor

Resident engagement

Experience as RLO/RLO Lead

Social housing experience

Job description

Role: Resident Liaison Lead (RLL)

Start: 16/11

Length: 20 Weeks

Our client have been appointed to undertake balcony remediation works across six occupied high-rise residential buildings on behalf of Tamworth Borough Council. The works involve the replacement of approximately 1,440 existing balcony infill panels across 360 residential properties.

Given the nature of the project, we require someone who is confident, approachable and comfortable engaging directly with residents in a social housing environment.

Ideally, we are looking for someone with previous experience in a Resident Liaison Officer/Lead role, preferably within social housing, refurbishment or occupied residential construction projects.

The role will involve:

• Proactively door knocking and engaging with residents to explain the proposed works and access requirements.
• Arranging and coordinating property appointments and pre-installation inspections.
• Liaising with residents regarding balcony access, removal of personal belongings and preparation for the works.
• Managing resident enquiries, concerns, complaints and access refusals in a professional and sensitive manner.
• Maintaining accurate records of resident contact, appointments, access arrangements and outstanding issues.
• Working closely with our site management team to coordinate access in line with the installation programme.
• Identifying residents who may require additional assistance or consideration during the works.