Resident Liaison Lead – Social Housing Refurbishments

Howells Solutions Limited; Basildon; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Mileage

Job summary

Howells Solutions Limited is seeking a Resident Liaison Officer to support a Social Housing Planned Works programme in Basildon. This is a full-time, temporary role with a view to permanent after 3 months, paying £15.20–£17.20 per hour (40 hours per week) plus mileage.

You will develop positive relationships with residents, provide information and support during refurbishment and major works, resolve complaints and queries quickly, and act as the main point of contact for tenants while

Qualifications

• Experience in resident liaison or customer-facing roles is desirable.
• Ability to build positive relationships with residents and provide information during refurbishment and major works.
• Training available; previous main contractor experience on similar projects is ideal but not required.

Responsibilities

• Develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes.
• Prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
• Act as the main point of contact for tenants; liaise with neighbourhood housing associations.
• Visit properties undergoing works and advise tenants on completion dates.
• Attend and chair tenant forum meetings to update tenants on works.

Job description

Howells Solutions Limited is seeking a Resident Liaison Officer to support a Social Housing Planned Works programme in Basildon. This is a full-time, temporary role with a view to permanent after 3 months, paying £15.20–£17.20 per hour (40 hours per week) plus mileage.

You will develop positive relationships with residents, provide information and support during refurbishment and major works, resolve complaints and queries quickly, and act as the main point of contact for tenants while