Resident Liaison Officer

Bamford Contract Services Ltd; Preston; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Mileage allowance

Job summary

Bamford Contract Services Ltd. is seeking a Resident Liaison Officer for a long-term freelance project on a major social housing refurbishment. You will engage with residents, coordinate access and information, and work closely with site teams to minimise disruption.

The role requires excellent communication, strong customer-service orientation and the ability to manage multiple sites. A full driving licence and willingness to travel are essential.

Qualifications

• Previous experience as a Resident Liaison Officer or in a similar customer-facing role.
• Experience within social housing, housing management or the construction sector is highly desirable.
• Excellent communication and interpersonal skills.

Responsibilities

• Set up, manage and deliver the Tenant/Customer/Resident Liaison Service across multiple sites.
• Maintain regular communication with residents throughout the works.
• Provide residents with clear information regarding planned works, schedules and any disruption.
• Coordinate appointments and help ensure access to properties.
• Act as the main point of contact between residents and site teams.
• Attend regular meetings with client representatives and residents.
• Deal with resident queries and concerns promptly and professionally.
• Manage complaints and act as a point of escalation where required.
• Support residents throughout the refurbishment process and explain the works being undertaken.
• Organise and attend resident meetings, drop-in sessions and engagement events.
• Maintain accurate records and update the on-site database throughout the project.
• Provide reports on resident feedback, recurring issues and ongoing concerns.
• Ensure a consistent and professional approach to customer care at all times.

Skills

Communication

Customer service

Resident liaison

Stakeholder management

Organisational skills

IT skills

Driving licence

Problem solving

Interpersonal skills

Tools

Microsoft Excel

Database systems

Job description

Hours: 40 hours per week, Monday to Friday, 8:00am – 4:30pm

Pay Rate: £14.00 per hour

Mileage: £0.25 per mile – site mileage only

Job Type: Freelance / Temporary

Sector: Social Housing

Our client a leading building contractor is currently recruiting an experienced Resident Liaison Officer to work on a large-scale social housing kitchens and bathrooms refurbishment project in Prestoon and surrounding areas.

This is a long-term freelance opportunity for someone with excellent communication and customer service skills who is confident dealing with residents, resolving queries and working alongside site teams.

The successful candidate will help ensure residents are kept informed and supported throughout the refurbishment works, acting as an important link between residents, the contractor and the site team.

• Set up, manage and deliver the Tenant/Customer/Resident Liaison Service across multiple sites.
• Maintain regular communication with residents throughout the works.
• Provide residents with clear information regarding planned works, schedules and any disruption.
• Coordinate appointments and help ensure access to properties.
• Act as the main point of contact between residents and site teams.
• Attend regular meetings with client representatives and residents.
• Deal with resident queries and concerns promptly and professionally.
• Manage complaints and act as a point of escalation where required.
• Support residents throughout the refurbishment process and explain the works being undertaken.
• Organise and attend resident meetings, drop-in sessions and engagement events.
• Maintain accurate records and update the on-site database throughout the project.
• Provide reports on resident feedback, recurring issues and ongoing concerns.
• Ensure a consistent and professional approach to customer care at all times.
• Previous experience as a Resident Liaison Officer or in a similar customer-facing role.
• Experience within social housing, housing management or the construction sector is highly desirable.
• Excellent communication and interpersonal skills.
• Ability to build positive relationships with residents from a wide range of backgrounds.
• Calm and professional approach when dealing with complaints or difficult situations.
• Good problem-solving skills and the ability to resolve issues effectively.
• Strong organisational and administrative skills.
• Ability to work to tight deadlines and manage a busy workload.
• Good IT skills, including Microsoft Excel and database systems.
• Basic understanding of construction and refurbishment works within social housing.
• Full UK driving licence and own vehicle essential.
• Willingness to travel between different sites, sometimes involving journeys of up to one hour.
• Asbestos Awareness and Manual Handling certificates required/preferred.

What the Role Offers

• Monday to Friday, 8:00am – 4:30pm
• 5-month contract with potential for longer-term work
• £0.25 per mile for site mileage
• Long‑term social housing refurbishment project
• Opportunity to work with a leading building contractor