Resident Engagement Lead — High-Rise Building Liaison

Quaysquare Consult ltd; Tamworth; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Quaysquare Construction Management seeks an experienced Resident Liaison Officer to support improvements across six occupied high-rise blocks in Tamworth. You will be the main day-to-day contact for residents, coordinating access and ensuring concerns are addressed.

The role involves visiting residents, explaining disruption, sending updates, and maintaining confidential records. Strong communication and organisational skills are essential to deliver a respectful, proactive service.

Qualifications

• Previous experience as a Resident Liaison Officer or in a comparable housing/customer care role.
• Experience supporting residents during work to occupied homes.
• Strong communication skills in writing and speaking.
• Friendly, patient and respectful; comfortable handling complaints.
• Good organisation; able to manage appointments and follow up actions.
• Proficient with MS Word, Excel, Outlook and electronic record systems.
• Ability to work independently while keeping the wider team informed.
• Understanding of confidentiality and data protection.
• Experience in occupied high-rise buildings.
• Experience working with housing authorities or local authorities.
• Experience producing resident newsletters, access trackers, and satisfaction reports.
• Awareness of safeguarding procedures and supporting residents with added needs.

Responsabilités

• Build positive relationships with residents, the client’s housing team and site team.
• Carry out introductory visits and resident consultations before work starts, explaining arrangements and timescales.
• Prepare and distribute resident letters, notices, reminders and progress updates.
• Arrange access appointments with residents and coordinate with the Site Manager and subcontractors.
• Keep residents informed of programme changes with clear, timely updates.
• Record unsuccessful access attempts, arrange follow-ups and flag unresolved issues.
• Identify communication and support needs, working with housing teams on arrangements.
• Handle enquiries, concerns and complaints professionally and record actions.
• Maintain records of resident contact, appointments and feedback.
• Attend resident meetings, drop‑in sessions and project meetings as required.
• Assist with property condition records and completion visits, referring technical matters to site team.
• Gather resident feedback and satisfaction surveys to identify improvements.

Connaissances

Resident liaison

Communication

Organisation

MS Word

Excel

Outlook

Electronic records

Independent working

Customer care

Conflict handling

Record keeping

Outils

Word

Excel

Outlook

Electronic records

Description du poste

Quaysquare Construction Management seeks an experienced Resident Liaison Officer to support improvements across six occupied high-rise blocks in Tamworth. You will be the main day-to-day contact for residents, coordinating access and ensuring concerns are addressed.

The role involves visiting residents, explaining disruption, sending updates, and maintaining confidential records. Strong communication and organisational skills are essential to deliver a respectful, proactive service.