Resident Liaison Lead: Balcony Refurb (Social Housing)

Caval Limited; Tamworth; Presencial; GBP 23.000 - 32.000; Jornada completa

Descripción de la vacante

Caval Limited is recruiting a Resident Liaison Lead for an intensive balcony remediation project in Tamworth. The role focuses on direct engagement with residents across six occupied high-rise buildings, coordinating access and pre-installation inspections to ensure smooth progression of works.

The ideal candidate has prior experience as a Resident Liaison Officer/Lead in social housing or refurbishment projects and will work closely with the site management team to manage resident expectations

Formación

• Must have previous experience as Resident Liaison Officer/Lead, preferably in social housing or refurbishment projects.
• Ability to engage residents in a sensitive social housing environment.
• Strong communication and organizational skills to manage appointments and inquiries.

Responsabilidades

• Door knocking and engaging with residents to explain works and access needs.
• Arrange and coordinate property appointments and pre-installation inspections.
• Liaise with residents regarding balcony access and preparation for works.
• Manage resident inquiries, concerns and access refusals professionally.
• Maintain records of resident contact, appointments and issues.
• Coordinate access with site management to follow installation programme.
• Identify residents needing additional assistance during works.

Conocimientos

Confident communication

Approachable demeanor

Resident engagement

Experience as RLO/RLO Lead

Social housing experience

Descripción del empleo

Caval Limited is recruiting a Resident Liaison Lead for an intensive balcony remediation project in Tamworth. The role focuses on direct engagement with residents across six occupied high-rise buildings, coordinating access and pre-installation inspections to ensure smooth progression of works.

The ideal candidate has prior experience as a Resident Liaison Officer/Lead in social housing or refurbishment projects and will work closely with the site management team to manage resident expectations