Resident Liaison Officer

Recruit 4 Construction Ltd; Tamworth; On-site; GBP 30,000 - 31,000; Full time

Job summary

Recruit 4 Construction Ltd is seeking an experienced Tenant Liaison Officer / Resident Liaison Lead for a balcony remediation project across six occupied high-rise residential buildings in Tamworth.

Based in Tamworth, the role offers £160-£170 per day on a minimum 20-week contract. The project requires building trust with residents, coordinating access and keeping people informed throughout the works.

Start date target 16 November 2026 and a hands-on role with direct impact on residents.

Qualifications

• Previous experience as a TLO, RLO or Resident Liaison Lead.
• Experience within social housing, refurbishment or occupied residential projects.
• An approachable manner and the confidence to start conversations.
• Strong organisation, accurate record keeping and reliable follow-through.
• A proactive attitude and the ability to handle challenging situations calmly.

Responsibilities

• Proactively knocking on doors to explain the works and arrange access.
• Booking appointments and coordinating pre-installation inspections.
• Helping residents understand how to prepare their balconies for the works.
• Handling enquiries, concerns, complaints and access refusals with confidence and sensitivity.
• Keeping accurate records of resident contact, appointments and outstanding issues.
• Working closely with site management to coordinate access around the programme.
• Identifying residents who may need additional support.

Skills

TLO/RLO experience

Social housing experience

Communication

Organisation

Job description

Tenant Liaison Officer / Resident Liaison Lead

Recruit 4 Construction is looking for an experienced Tenant Liaison Officer / Resident Liaison Lead for a balcony remediation project across six occupied high-rise residential buildings in Tamworth.

Tamworth | £160-£170 per day | Minimum 20-week contract

Target start date: 16 November 2026

Good with people? Confident knocking on doors? Know how to turn a difficult conversation into a positive outcome? We want to hear from you.

Covering 360 homes and approximately 1,440 balcony panel replacements, this project needs someone who can build trust with residents, organise access and keep people informed throughout the works.

The role

• Proactively knocking on doors to explain the works and arrange access.
• Booking appointments and coordinating pre-installation inspections.
• Helping residents understand how to prepare their balconies for the works.
• Handling enquiries, concerns, complaints and access refusals with confidence and sensitivity.
• Keeping accurate records of resident contact, appointments and outstanding issues.
• Working closely with site management to coordinate access around the programme.
• Identifying residents who may need additional support.

What we're looking for

• Previous experience as a TLO, RLO or Resident Liaison Lead.
• Experience within social housing, refurbishment or occupied residential projects.
• An approachable manner and the confidence to start conversations.
• Strong organisation, accurate record keeping and reliable follow-through.
• A proactive attitude and the ability to handle challenging situations calmly.

Why apply?

• £160 per day.
• A minimum 20-week contract.
• A hands-on role with a clear purpose and direct impact on residents.
• Target start date of 16 November 2026.