Resident Liaison Officer

Fawkes & Reece London; Preston; On-site; GBP 19,000 - 23,000; Full time

Job summary

Fawkes & Reece Group seeks a Tenant Liaison Officer for a ~6-month temp assignment in Preston on a kitchen replacement scheme. The role requires at least 2 years of Resident Liaison Officer experience within a Social Housing Contractor and a full driving licence with own transport, ideally CSCS card.

Salary is £17ph umbrella or £14ph PAYE plus holiday pay. The candidate will liaise with tenants, attend forums, and coordinate with neighbourhood housing associations throughout the project

Qualifications

• Minimum 2 years' experience as a Resident Liaison Officer with a Social Housing Contractor.

Responsibilities

• Pre entry visits and inductions.
• Collect tenancy agreement/approval forms.
• Visit tenants to explain works and timelines.
• Be main point of contact for tenant queries.
• Contact neighbourhood housing associations and build relationships.
• Visit empty houses to discuss completion dates with potential tenants.
• Attend and chair tenant forum meetings to inform on works.
• Monitor customer complaints and resolve issues.
• Monitor customer satisfaction.

Skills

Resident Liaison Officer experience

Customer service

Driving licence

Own transport

CSCS Card

Job description

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary basis (approximately 6 months) on a kitchen replacement scheme in Preston. This will start in early September and will run till approximately March 2027.

The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues
• Monitor customer satisfaction

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

The hourly rate is £17ph paid via an umbrella company, or £14ph PAYE plus holiday pay