Resident Liaison & Engagement Lead

4tify; Manchester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Permanent employment

Job summary

4tify is seeking an experienced Tenant Liaison Officer to support social housing refurbishment projects in Manchester. You will be the key contact for residents, coordinating communications, welfare checks and issue resolution to ensure smooth works and positive resident relations.

The role requires strong communication, organisational skills and empathy to handle diverse resident needs while complying with health, safety and safeguarding procedures. Permanent position in Manchester.

Qualifications

• Excellent communication, interpersonal and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Empathetic and approachable manner with residents from diverse backgrounds.
• Ability to handle complaints and resolve issues effectively.

Responsibilities

• Act as the main point of contact for tenants throughout construction and refurbishment works.
• Communicate planned works, schedules and potential disruption clearly to residents.
• Carry out resident visits, consultations and regular welfare checks where required.
• Manage tenant enquiries, concerns and complaints, ensuring issues are resolved promptly.
• Liaise closely with site managers, subcontractors and project teams to coordinate works.
• Support residents who may require additional assistance during the works.
• Maintain accurate records of resident communications, feedback and outstanding issues.
• Monitor resident satisfaction and help ensure a positive customer experience.
• Assist with access arrangements and appointments for works within occupied properties.
• Ensure all activities are carried out professionally and in line with health, safety and safeguarding procedures.

Skills

Excellent communication

Organisational skills

Interpersonal skills

Empathetic manner

Job description

4tify is seeking an experienced Tenant Liaison Officer to support social housing refurbishment projects in Manchester. You will be the key contact for residents, coordinating communications, welfare checks and issue resolution to ensure smooth works and positive resident relations.

The role requires strong communication, organisational skills and empathy to handle diverse resident needs while complying with health, safety and safeguarding procedures. Permanent position in Manchester.