Resident Engagement Lead – Retrofit & Social Housing

Refyt; Greater London; In loco; GBP 30.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

28 days' annual leave

Office in Canary Wharf (E14)

Career development opportunities

Descrizione del lavoro

REFYT Ltd is expanding its team in East London and seeks a Resident Liaison Officer to manage resident communications during retrofit works. You will be the main point of contact for residents, coordinating access, addressing concerns and ensuring minimal disruption across projects.

The role requires experience in resident engagement within social housing or retrofit environments, strong communication skills, and the ability to work independently with site teams.

Competenze

• Experience as Resident Liaison Officer or similar resident-facing role.
• Experience in social housing, construction, planned maintenance or retrofit projects.
• Excellent communication and interpersonal skills with residents and stakeholders.
• Proven ability to manage resident complaints and sensitive conversations.
• Strong organisational skills with multiple properties and appointments.
• Driving licence and ability to travel to sites across London and the South East.

Mansioni

• Act as primary contact for residents throughout retrofit delivery.
• Coordinate access for surveys, assessments, installations and visits.
• Engage residents by calls, emails, letters, home visits and door knocking.
• Conduct pre-start visits, consultations and community sessions.
• Build relationships with residents, housing officers, local authorities and stakeholders.
• Manage resident queries and complaints professionally and resolve issues promptly.
• Identify vulnerable residents and coordinate appropriate support.
• Minimise access issues, delays and disruption with site teams.
• Maintain records of communications, appointments and consents.
• Monitor resident satisfaction and collect feedback during and after works.
• Proactively identify potential issues to prevent project delays.

Conoscenze

Communication skills

Interpersonal skills

Organisational skills

Independent worker

CRM software

IT skills

Solutions-focused

Resident engagement

Energy-efficiency knowledge

Multilingual

Strumenti

CRM systems

Microsoft Office

Project management software

Descrizione del lavoro

REFYT Ltd is expanding its team in East London and seeks a Resident Liaison Officer to manage resident communications during retrofit works. You will be the main point of contact for residents, coordinating access, addressing concerns and ensuring minimal disruption across projects.

The role requires experience in resident engagement within social housing or retrofit environments, strong communication skills, and the ability to work independently with site teams.