Tenant Liaison Officer

4tify; Manchester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Permanent employment

Job summary

4tify is seeking an experienced Tenant Liaison Officer to support social housing refurbishment projects in Manchester. You will be the key contact for residents, coordinating communications, welfare checks and issue resolution to ensure smooth works and positive resident relations.

The role requires strong communication, organisational skills and empathy to handle diverse resident needs while complying with health, safety and safeguarding procedures. Permanent position in Manchester.

Qualifications

• Excellent communication, interpersonal and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Empathetic and approachable manner with residents from diverse backgrounds.
• Ability to handle complaints and resolve issues effectively.

Responsibilities

• Act as the main point of contact for tenants throughout construction and refurbishment works.
• Communicate planned works, schedules and potential disruption clearly to residents.
• Carry out resident visits, consultations and regular welfare checks where required.
• Manage tenant enquiries, concerns and complaints, ensuring issues are resolved promptly.
• Liaise closely with site managers, subcontractors and project teams to coordinate works.
• Support residents who may require additional assistance during the works.
• Maintain accurate records of resident communications, feedback and outstanding issues.
• Monitor resident satisfaction and help ensure a positive customer experience.
• Assist with access arrangements and appointments for works within occupied properties.
• Ensure all activities are carried out professionally and in line with health, safety and safeguarding procedures.

Skills

Excellent communication

Organisational skills

Interpersonal skills

Empathetic manner

Job description

Tenant Liaison Officer (TLO) - Social Housing

Location: Manchester

Salary: £35,000 per annum

Job Type: Permanent

Sector: Social Housing / Construction

The Role

We are currently recruiting for an experienced Tenant Liaison Officer (TLO) to join a team working on social housing projects across Manchester. This is an excellent opportunity for a proactive, organised and people-focused individual with experience in tenant liaison, resident engagement or social housing refurbishment projects. You will act as the key point of contact between residents, site teams and the wider project team, ensuring tenants are kept informed throughout the works and that any concerns are dealt with professionally and efficiently. The successful candidate will have excellent communication skills, a professional approach and the ability to build positive relationships with residents from a variety of backgrounds.

Key Responsibilities

• Act as the main point of contact for tenants throughout construction and refurbishment works.
• Communicate planned works, schedules and potential disruption clearly to residents.
• Carry out resident visits, consultations and regular welfare checks where required.
• Manage tenant enquiries, concerns and complaints, ensuring issues are resolved promptly.
• Liaise closely with site managers, subcontractors and project teams to coordinate works.
• Support residents who may require additional assistance or consideration during the works.
• Maintain accurate records of resident communications, feedback and outstanding issues.
• Monitor resident satisfaction and help ensure a positive customer experience.
• Assist with access arrangements and appointments for works within occupied properties.
• Ensure all activities are carried out professionally and in line with relevant health, safety and safeguarding procedures.

Requirements

• Previous experience working as a Tenant Liaison Officer, Resident Liaison Officer or in a similar customer-facing role.
• Experience within social housing, housing maintenance, refurbishment or construction is highly desirable.
• Excellent communication, interpersonal and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A professional, approachable and empathetic manner.
• The ability to handle complaints and resolve issues effectively.
• Good administration and record-keeping skills.
• A full UK driving licence and access to transport would be advantageous, depending on project requirements.

What's on Offer?

• Permanent employment
• £35,000 annual salary
• Opportunity to work within the social housing sector
• The chance to make a positive difference to residents during improvement and refurbishment works
• A varied role with regular interaction across residents, site teams and project stakeholders