Resident Information & Welcome Advisor

Conwy County Borough Council; Colwyn Bay; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Conwy County Borough Council is seeking a Customer Information Assistant to be the first point of contact for residents and visitors, handling enquiries by telephone and in person at Coed Pella in Colwyn Bay. You will provide accurate information, guide customers to online services, and maintain confidentiality with a professional approach.

The role requires strong communication skills, ICT proficiency, and Welsh language ability (Level 3).

Qualifications

• A good standard of education (NVQ Level 2 or equivalent).
• Excellent ICT skills and confidence using Microsoft Office.
• Strong listening and communication skills, with the ability to empathise and resolve issues.
• Welsh language skills (Level 3 speaking) are essential for this role.

Responsibilities

• Welcome visitors and manage reception duties.
• Handle enquiries efficiently and sensitively, both in person and over the phone.
• Provide guidance on council services and support customers using online services.
• Maintain accurate records and ensure confidentiality at all times.
• Promote a positive image of the Council and deliver outstanding customer care.

Skills

ICT skills

Microsoft Office

Listening

Communication

Welsh language

Education

NVQ Level 2 or equivalent

Job description

Conwy County Borough Council is seeking a Customer Information Assistant to be the first point of contact for residents and visitors, handling enquiries by telephone and in person at Coed Pella in Colwyn Bay. You will provide accurate information, guide customers to online services, and maintain confidentiality with a professional approach.

The role requires strong communication skills, ICT proficiency, and Welsh language ability (Level 3).