Welsh-Speaking Customer Support Specialist – Hybrid

The Methodist Church in Britain; Colwyn Bay; Hybrid; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Flexible working options

Hybrid working

Free Welsh language classes

Zusammenfassung

Conwy County Borough Council in Wales is seeking a customer support adviser within the Environment, Roads and Facilities department. The role acts as the first point of contact for all enquiries, delivering accurate advice with empathy, and works in a hybrid setup with flexible hours. Welsh-language ability is a condition of the post.

You will provide clear, patient responses and collaborate daily with colleagues to meet team goals while maintaining high service standards.

Qualifikationen

• Give accurate, meaningful and consistent advice to customers.
• Listen patiently and show empathy with customers’ situations.
• Act as first point of contact for all customer enquiries.
• Work with team members daily to meet team goals and support colleagues.

Aufgaben

• Give accurate, meaningful and consistent advice to customers.
• Listen patiently and show empathy with customers' situations, conveying a genuine wish to help.
• Act as first point of contact for all customer enquiries.
• Work with team members daily to meet team goals and support colleagues.

Kenntnisse

Listening skills

Empathy

IT skills

Welsh language

Self-motivation

Ausbildung

Good education

Jobbeschreibung

Conwy County Borough Council in Wales is seeking a customer support adviser within the Environment, Roads and Facilities department. The role acts as the first point of contact for all enquiries, delivering accurate advice with empathy, and works in a hybrid setup with flexible hours. Welsh-language ability is a condition of the post.

You will provide clear, patient responses and collaborate daily with colleagues to meet team goals while maintaining high service standards.