REQ007484 - Customer Support Officer

Conwy County Borough Council; Colwyn Bay; On-site; GBP 27,000 - 28,000; Full time

Job summary

Conwy County Borough Council is seeking a self-motivated Customer Support Officer to support the Environment, Roads and Facilities department in delivering first-class customer service to residents and visitors in Colwyn Bay.

Key duties include providing accurate, empathetic advice, acting as the first point of contact for customer enquiries, and collaborating with team members daily to help achieve team goals. This is a permanent, full-time, on-site position.

Responsibilities

• To provide accurate, meaningful and consistent advice to customers
• To listen patiently and demonstrate empathy with the customer’s situation and convey a genuine desire to help and support
• First point of contact for all customer enquiries
• Actively work with team members on a daily basis to reach team goals and provide support to other team members

Job description

REQ007484 - Customer Support Officer

We are looking for a self-motivated individual to support the Environment, Roads and Facilities department in providing a first class customer service to residents and visitors to Conwy.

Principal duties will include:

• To provide accurate, meaningful and consistent advice to customers
• To listen patiently and demonstrate empathy with the customer’s situation and convey a genuine desire to help and support
• First point of contact for all customer enquiries
• Actively work with team members on a daily basis to reach team goals and provide support to other team members

Company: Conwy County Borough Council Salary: £26,847- £27,274 per annum (G03) Hours: Full-time Location: Colwyn Bay, LL29 7AZ Working pattern: On-site Job type: Permanent Posting date: 16 Oct 2026 Closing date: 2 Nov 2026

Rydym yn chwilio am unigolyn sy’n hunangymhellol i gefnogi adran yr Amgylchedd, Ffyrdd a Chyfleusterau i ddarparu gwasanaeth o’r radd flaenaf i breswylwyr ac ymwelwyr Conwy.

Bydd y prif ddyletswyddau'n cynnwys:

• Darparu cyngor cywir, ystyrlon a chyson i gwsmeriaid.
• Gwrando’n amyneddgar a chydymdeimlo â sefyllfa'r cwsmer a chyfleu awydd diffuant i’w cynorthwyo a'u cefnogi.
• Bod y pwynt cyswllt cyntaf ar gyfer pob ymholiad gan gwsmeriaid.
• Mynd ati i weithio gydag aelodau'r tîm yn ddyddiol i gyflawni nodai’r tîm a chefnogi aelodau eraill o’r tîm.

Proud member of the Disability Confident employer scheme

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