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Ceredigion County Council; Aberystwyth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive annual leave allowance

Enhanced family benefits

Lifestyle savings

Health and wellbeing packages

Generous pension contribution

Job summary

Ceredigion County Council is recruiting an enthusiastic Contact Centre Advisor to join our Customer Contact team in Aberystwyth. You will handle high-volume telephone enquiries, provide high-quality information and advice in line with council policy, and maintain a polite, approachable manner with strong problem-solving skills.

The role offers hybrid working with the option to work from home or in an office location, subject to conditions.

Responsibilities

• Deal with all telephone enquiries within a high volume contact centre.
• Provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care.
• Be polite, approachable and have great problem solving skills.

Skills

Telephone handling

Customer service

Problem solving

Job description

We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team. As a Contact Centre Advisor you will:

• deal with all telephone enquiries within a high volume contact centre,
• provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care,
• be polite, approachable and have great problem solving skills.

In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches. Additionally, we offer a range of employee benefits including,

• competitive annual leave allowance
• enhanced family benefits
• lifestyle savings
• employee health and wellbeing packages
• a generous pension contribution scheme

More information about our wide-ranging employee benefits can be found here [https://careers.ceredigion.gov.uk/lifeceredigion/].

Furthermore, to ensure work/life balance the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).

We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.

Job Description and Person Specification [https://hreforms.ceredigion.gov.uk/ufs/jdps/REQ106858 1 .pdf]

Team Ceredigion Information Pack [https://pack.careers.ceredigion.gov.uk/]

For further information please contact: Lowri Owen: [e-mail], Nicola Williams: [e-mail] or Anna Gawthorpe [e-mail].

Note: We reserve the right to extend the application closing date.

For more details regarding this vacancy, please refer to the full job description on the Ceredigion County Council careers website.