Bilingual Customer Support Specialist (Welsh/English)

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Cardiff Council’s Wales Interpretation and Translation Service (WITS) is recruiting a Customer Service Representative at County Hall, Atlantic Wharf, Cardiff. You will support and advise customers, helping resolve most enquiries at first contact and ensuring exceptional service.

We welcome English and Welsh applications; hybrid working is in place with some attendance at the office as needed. The role is suitable for flexible, customer-focused individuals.

Qualifications

• Experience delivering customer-focused service in a busy environment.
• Ability to build productive relationships and use IT effectively.

Responsibilities

• Assist customers and resolve enquiries at first point of contact.
• Provide advice on linguistic services and interpreters.
• Support supervisors to maintain high standards of service.

Skills

Customer service

Teamwork

IT skills

Welsh-English bilingual

Job description

Cardiff Council’s Wales Interpretation and Translation Service (WITS) is recruiting a Customer Service Representative at County Hall, Atlantic Wharf, Cardiff. You will support and advise customers, helping resolve most enquiries at first contact and ensuring exceptional service.

We welcome English and Welsh applications; hybrid working is in place with some attendance at the office as needed. The role is suitable for flexible, customer-focused individuals.