REQ007504 - Customer Information Assistant

Conwy County Borough Council; Colwyn Bay; Presencial; GBP 27 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Disability Confident employer scheme

Resumo da oferta

Conwy County Borough Council is seeking a Customer Information Assistant to be the first point of contact for residents and visitors, handling enquiries by telephone and in person at Coed Pella in Colwyn Bay. You will provide accurate information, guide customers to online services, and maintain confidentiality with a professional approach.

The role requires strong communication skills, ICT proficiency, and Welsh language ability (Level 3).

Qualificações

• A good standard of education (NVQ Level 2 or equivalent).
• Excellent ICT skills and confidence using Microsoft Office.
• Strong listening and communication skills, with the ability to empathise and resolve issues.
• Welsh language skills (Level 3 speaking) are essential for this role.

Responsabilidades

• Welcome visitors and manage reception duties.
• Handle enquiries efficiently and sensitively, both in person and over the phone.
• Provide guidance on council services and support customers using online services.
• Maintain accurate records and ensure confidentiality at all times.
• Promote a positive image of the Council and deliver outstanding customer care.

Conhecimentos

ICT skills

Microsoft Office

Listening

Communication

Welsh language

Formação académica

NVQ Level 2 or equivalent

Descrição da oferta de emprego

Customer Information Assistant

Are you passionate about delivering excellent customer service? Do you have strong communication skills and a friendly, professional approach? If so, we’d love you to join our busy team at Conwy County Borough Council.

As a Customer Information Assistant, you’ll be the first point of contact for residents and visitors accessing council services by telephone and in person. Working in our modern offices at Coed Pella, you’ll handle a high volume of enquiries, providing accurate information and resolving queries at the first point of contact wherever possible.

What you’ll do:

• Welcome visitors and manage reception duties.
• Handle enquiries efficiently and sensitively, both in person and over the phone.
• Provide guidance on council services and support customers using online services.
• Maintain accurate records and ensure confidentiality at all times.
• Promote a positive image of the Council and deliver outstanding customer care.

Proud member of the Disability Confident employer scheme

Job Details

Company: Conwy County Borough Council

Salary: £26,847 - £27,274 per annum (G03)

Hours: Full-time

Location: Colwyn Bay, LL29 7AZ

Working pattern: On-site

Job type: Permanent

Posting date: 29 Oct 2026

Closing date: 12 Nov 2026

Summary

Are you passionate about delivering excellent customer service? Do you have strong communication skills and a friendly, professional approach? If so, we’d love you to join our busy team at Conwy County Borough Council.

As a Customer Information Assistant, you’ll be the first point of contact for residents and visitors accessing council services by telephone and in person. Working in our modern offices at Coed Pella, you’ll handle a high volume of enquiries, providing accurate information and resolving queries at the first point of contact wherever possible.

Summary (Welsh)

Ydych chi’n angerddol am ddarparu gwasanaeth cwsmeriaid ardderchog? Oes gennych chi sgiliau cyfathrebu cryf ac ymagwedd gyfeillgar a phroffesiynol? Os felly, hoffem i chi ymuno â’n tîm prysur yng Nghyngor Bwrdeistref Sirol Conwy.

Fel Cynorthwyydd Gwybodaeth i Gwsmeriaid, chi fydd y pwynt cyswllt cyntaf ar gyfer preswylwyr ac ymwelwyr sy’n defnyddio gwasanaethau’r Cyngor dros y ffôn ac wyneb yn wyneb. Gan weithio yn ein swyddfeydd modern yng Nghoed Pella, byddwch yn delio â nifer fawr o ymholiadau, yn darparu gwybodaeth gywir ac yn datrys ymholiadau ar y pwynt cyswllt cyntaf lle bo modd.

Beth fyddwch chi’n ei wneud:

• Croesawu ymwelwyr a rheoli dyletswyddau ar y dderbynfa.
• Delio ag ymholiadau yn effeithlon ac mewn modd sensitif, wyneb yn wyneb a thros y ffôn.
• Rhoi arweiniad ar wasanaethau’r Cyngor a chefnogi cwsmeriaid i ddefnyddio’r gwasanaethau ar-lein.
• Cadw cofnodion cywir a sicrhau cyfrinachedd bob amser.
• Hyrwyddo delwedd gadarnhaol o’r Cyngor a darparu gofal rhagorol i gwsmeriaid.

Essential requirements

• A good standard of education (NVQ Level 2 or equivalent).
• Excellent ICT skills and confidence using Microsoft Office.
• Strong listening and communication skills, with the ability to empathise and resolve issues.
• Welsh language skills (Level 3 speaking) are essential for this role.

Why join us?

You’ll be part of a supportive team committed to providing high-quality services to our community. We offer training and development opportunities, a positive working environment, and the chance to make a real difference every day.

Pam ymuno â ni?

Byddwch yn rhan o dîm cefnogol sy’n ymroi i ddarparu gwasanaethau o safon uchel i’n cymuned. Rydym yn cynnig cyfleoedd hyfforddi a datblygu, amgylchedd weithio cadarnhaol, a chyfle i wneud gwahaniaeth go iawn bob diwrnod.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Related jobs

REQ007495 - Civil Enforcement Officer

£26,847 - £27,274 per annum (G03)

Conwy County Borough Council

Colwyn Bay, Conwy

On-site Permanent Full time

REQ007484 - Customer Support Officer

£26,847- £27,274 per annum (G03)

Conwy County Borough Council

Colwyn Bay, Conwy

On-site Permanent Full time

REQ007496 - Single Point of Access Officer

£27,709 - £29,071 y flwyddyn (G04)

Conwy County Borough Council

Colwyn Bay, Conwy

On-site Permanent Full time

Browse more jobs