Customer Support Officer

The Methodist Church in Britain; Colwyn Bay; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Flexible working options

Hybrid working

Free Welsh language classes

Job summary

Conwy County Borough Council in Wales is seeking a customer support adviser within the Environment, Roads and Facilities department. The role acts as the first point of contact for all enquiries, delivering accurate advice with empathy, and works in a hybrid setup with flexible hours. Welsh-language ability is a condition of the post.

You will provide clear, patient responses and collaborate daily with colleagues to meet team goals while maintaining high service standards.

Qualifications

• Give accurate, meaningful and consistent advice to customers.
• Listen patiently and show empathy with customers’ situations.
• Act as first point of contact for all customer enquiries.
• Work with team members daily to meet team goals and support colleagues.

Responsibilities

• Give accurate, meaningful and consistent advice to customers.
• Listen patiently and show empathy with customers' situations, conveying a genuine wish to help.
• Act as first point of contact for all customer enquiries.
• Work with team members daily to meet team goals and support colleagues.

Skills

Listening skills

Empathy

IT skills

Welsh language

Self-motivation

Education

Good education

Job description

This customer support post sits in the Environment, Roads and Facilities department at Conwy County Borough Council, serving residents and visitors across the county. The holder is the first point of contact for every enquiry, giving consistent, accurate advice and working closely with colleagues day to day. The role combines hybrid working with flexible hours, and Welsh-language ability is a condition of the post rather than a bonus.

What the job involves

• Give accurate, meaningful and consistent advice to customers
• Listen patiently and show empathy with customers' situations, conveying a genuine wish to help
• Act as first point of contact for all customer enquiries
• Work with team members daily to meet team goals and support colleagues

What’s required

Qualifications

• Good standard of education with clear literacy skills

Skills & knowledge

• Excellent listening skills and empathy with customers
• Strong IT and keyboard skills
• Communication in Welsh
• Self-motivation

Checks & eligibility

• Qualifications and references verified

What’s offered

• Flexible working options, including adjusting the working day
• Hybrid working, balancing office and home
• Free Welsh language classes at all levels, in person and online