Resident Host

FPMR Ltd; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

A property management company in Cardiff is seeking a confident Resident Services Associate to enhance resident experiences. You will be the friendly face for residents and visitors, delivering exceptional service across various duties. The ideal candidate has a background in customer-focused settings, strong communication skills, and a passion for excellent service. This role offers the opportunity to thrive in a dynamic environment and engage with a diverse community.

Qualifications

• Experience in residential rental environments or hospitality.
• Understanding of health and safety procedures.
• Ability to deliver exceptional customer service.

Responsibilities

• Provide warm customer service to residents and visitors.
• Assist with tenant-related responsibilities and enquiries.
• Collaborate with teams to ensure service consistency.

Skills

Customer service

Strong communication skills

Team player

Positive attitude

Education

Qualifications in property or customer service

Job description

We are looking for a confident and service-driven Resident Services Associate to join our front-of-house team. In this role, you'll be the friendly face and dependable support residents rely on, helping ensure the community runs smoothly, the building is well cared-for, and our service standards remain consistently high. You'll work closely with colleagues across the business to deliver an outstanding living experience for everyone.

What You'll Be Doing

• Providing warm, professional customer service to residents and visitors
• Delivering a range of resident-facing services including reception duties, meet-and-greet, parcel processing, property inspections, viewings, and general enquiries
• Assisting with responsibilities related to tenancies, income processes, unit readiness and resident engagement
• Working collaboratively with internal teams to maintain consistent service levels

What We're Looking For

• Experience in residential rental environments, hospitality, tourism, or similar customer-focused settings
• An understanding of on-site health and safety, with the ability to put it into practice
• Background in supporting events or business functions is a plus
• Passion for delivering exceptional customer service
• Target-driven, positive, and resilient attitude
• Qualifications in property or customer service are desirable but not essential

About you:

• Strong communication skills, both written and verbal
• A team player with a friendly, approachable manner
• Creative thinker with the confidence to tackle new challenges each day

If you enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering great service, we'd love to hear from you.