Resident Experience Pro - Part-Time (16 hrs/wk)

Centrick; Leicester Forest East; On-site; GBP 1,240,000 - 1,791,000; Part time

Benefits offered by this job

25 days holiday

Bank holidays

Enhanced pension

Birthday day off

Sick pay boost

Study support

Mental health support

Volunteer day

Job summary

Centrick is seeking a part‑time customer-focused coordinator to support resident services across our Leicester area. The role covers front-of-house duties, resident queries, move-in/out coordination, and general property support.

You will engage with residents, support occupancy initiatives, and help maintain high standards while collaborating with internal teams and local market insights. An eye for detail and strong English communication are essential.

Qualifications

• Excellent customer service skills with ability to build positive relationships.
• Strong verbal and written communication in English, with a high standard of grammar and spelling.
• Proficient in Microsoft Office and CRM systems with good IT literacy.

Responsibilities

• Deliver an exceptional resident experience through engagement activities and smooth move-in/out journeys.
• Manage front-of-house operations and handle resident and visitor enquiries professionally.
• Support occupancy and retention initiatives with internal teams and local market insights.
• Maintain high property standards including cleanliness and presentation, and resolve issues promptly.
• Conduct building patrols, respond to incidents, identify risks, and maintain records.
• Monitor site performance against KPIs and contribute to reporting and communications.

Skills

Customer service

Communication

IT literacy

Tools

Microsoft Office

CRM systems

Job description

Centrick is seeking a part‑time customer-focused coordinator to support resident services across our Leicester area. The role covers front-of-house duties, resident queries, move-in/out coordination, and general property support.

You will engage with residents, support occupancy initiatives, and help maintain high standards while collaborating with internal teams and local market insights. An eye for detail and strong English communication are essential.