Resident Experience & Leasing Associate — Part-Time

Greystar Worldwide, LLC; Manchester; Hybrid; GBP 11,000 - 15,000; Part time

Job summary

Greystar Worldwide, LLC is seeking a Customer Service Associate in Manchester to manage daily property operations, tenancy administration and resident experience. This part-time role covers 22.5 hours per week and involves reception, front-of-house service, and assisting with events and community activities.

Ideal candidates will have excellent customer service, fluent English, strong organisation, and the ability to multitask in a fast-paced environment.

Qualifications

• Good level of general education.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
• Knowledge of UK Health and Safety requirements and legislation.

Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the Community.
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Assists with summer Community preparations, including move-in and move-out processes.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Promote tenancy extensions and other revenue streams such as vending.
• Raise purchase orders in accordance with procedures.
• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Look to maximise efficiency of utilities.

Skills

Excellent customer service

Team player

Autonomous

Fluent English

Organisational skills

Numerical skills

Adaptable

Stakeholder relationship

Education

General education

Tools

Microsoft Office (Word, Excel, Outlook)

Booking systems / databases

Job description

Greystar Worldwide, LLC is seeking a Customer Service Associate in Manchester to manage daily property operations, tenancy administration and resident experience. This part-time role covers 22.5 hours per week and involves reception, front-of-house service, and assisting with events and community activities.

Ideal candidates will have excellent customer service, fluent English, strong organisation, and the ability to multitask in a fast-paced environment.