Resident Services Coordinator - Community & Events

Property Management Recruitment Ltd; West Midlands; On-site; GBP 21,000 - 28,000; Full time

Job summary

Property Management Recruitment Ltd is seeking a Resident Services Associate to be the friendly first contact for residents and visitors. You will support front-of-house activities, including lettings, viewings, events, and building upkeep, reporting to the Resident Services Manager.

The role follows a four-on, four-off pattern with 12-hour days from 7am to 7pm, requiring strong customer service, organisation and effective communication. Proficiency with IT and social media is important.

Qualifications

• Strong background in customer service.
• Organised and thorough; able to think on your feet.
• Clear, professional written and spoken communication.
• Comfortable with IT and social media.
• Warm, outgoing personality with a can-do attitude.
• Desirable: experience conducting property viewings.

Responsibilities

• Act as the first point of contact for residents and visitors.
• Log maintenance issues and coordinate contractor visits.
• Handle rental enquiries, show properties, and complete applicant checks.
• Plan and host monthly resident events and source local offers.
• Keep apartments and shared spaces well presented and manage check-ins/out and inspections.
• Keep residents informed via social media and other channels; keep listings up to date.
• Assist on arrears, deposits and health and safety compliance.

Skills

Customer service

Organised

Communication

IT & Social media

Positive attitude

Property viewings (Desirable)

Tools

CRM systems

Job description

Property Management Recruitment Ltd is seeking a Resident Services Associate to be the friendly first contact for residents and visitors. You will support front-of-house activities, including lettings, viewings, events, and building upkeep, reporting to the Resident Services Manager.

The role follows a four-on, four-off pattern with 12-hour days from 7am to 7pm, requiring strong customer service, organisation and effective communication. Proficiency with IT and social media is important.