Resident Experience Specialist – Student Housing

Student Roost; Leicester; On-site; GBP 27,000 - 32,000; Full time

Job summary

Student Roost in Leicester is hiring a Customer Service Advisor to deliver outstanding resident experiences at our Brookland Road site. You’ll handle enquiries, take payments, and support community events while maintaining accurate records.

This role operates an annualised hours model, averaging 37.5 hours per week between 8am and 8pm, with DBS checks required for successful applicants and a focus on teamwork and customer care.

Qualifications

• Friendly and approachable with strong relationship-building.
• Confident in delivering resident-focused service and resolving issues.
• Willing to learn new systems and follow processes.

Responsibilities

• Deliver outstanding resident experiences and support.
• Handle enquiries and resolve issues promptly.
• Take payments and keep accurate records.
• Support community events and activities.

Skills

People skills

Resident experience

Team player

MS Office

Organised

Sales & payments

Customer service

Resilience

Willingness to learn

Communication

Tools

MS Office

Job description

Student Roost in Leicester is hiring a Customer Service Advisor to deliver outstanding resident experiences at our Brookland Road site. You’ll handle enquiries, take payments, and support community events while maintaining accurate records.

This role operates an annualised hours model, averaging 37.5 hours per week between 8am and 8pm, with DBS checks required for successful applicants and a focus on teamwork and customer care.