Property Operations & Resident Services Coordinator

Centrick; Fareham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Birthday bonus

Health & wellbeing benefits

Learning & development

Volunteer day

BenefitPlatform access

Job summary

Centrick is seeking a highly organised administrator to join our team in Fareham. You will provide high-quality administrative and operational support across a property portfolio, handle resident and client enquiries, and help maintain accurate records.

The role requires excellent customer service, meticulous attention to detail, and proficiency with Microsoft Office and business systems. You’ll thrive in a fast-paced environment, coordinating multiple priorities and contributing to smooth

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Proven ability to deliver outstanding customer service and build positive relationships with residents and clients.
• Confident IT user with experience using Microsoft Office and business systems.
• Able to thrive in a fast-paced environment, managing multiple priorities effectively and professionally.

Responsibilities

• Deliver high-quality administrative and operational support across a property portfolio, helping ensure excellent service delivery.
• Manage resident and client enquiries via email and online portals, providing timely, professional, and accurate responses.
• Coordinate maintenance requests, raising work orders and contractor instructions with clear and detailed information.
• Prepare and issue resident and stakeholder communications, maintaining a high standard of accuracy and professionalism.
• Maintain accurate records and property information across internal systems, ensuring compliance and audit readiness.
• Support the smooth day-to-day operation of developments, including insurance claims, access requests, and workflow management.

Skills

Administrative skills

Customer service

MS Office

Multitasking

Tools

Microsoft Office

CRM systems

Job description

Centrick is seeking a highly organised administrator to join our team in Fareham. You will provide high-quality administrative and operational support across a property portfolio, handle resident and client enquiries, and help maintain accurate records.

The role requires excellent customer service, meticulous attention to detail, and proficiency with Microsoft Office and business systems. You’ll thrive in a fast-paced environment, coordinating multiple priorities and contributing to smooth