Resident Experience Coordinator

Centrick; Leicester Forest East; On-site; GBP 1,240,000 - 1,791,000; Part time

Benefits offered by this job

25 days holiday

Bank holidays

Enhanced pension

Birthday day off

Sick pay boost

Study support

Mental health support

Volunteer day

Job summary

Centrick is seeking a part‑time customer-focused coordinator to support resident services across our Leicester area. The role covers front-of-house duties, resident queries, move-in/out coordination, and general property support.

You will engage with residents, support occupancy initiatives, and help maintain high standards while collaborating with internal teams and local market insights. An eye for detail and strong English communication are essential.

Qualifications

• Excellent customer service skills with ability to build positive relationships.
• Strong verbal and written communication in English, with a high standard of grammar and spelling.
• Proficient in Microsoft Office and CRM systems with good IT literacy.

Responsibilities

• Deliver an exceptional resident experience through engagement activities and smooth move-in/out journeys.
• Manage front-of-house operations and handle resident and visitor enquiries professionally.
• Support occupancy and retention initiatives with internal teams and local market insights.
• Maintain high property standards including cleanliness and presentation, and resolve issues promptly.
• Conduct building patrols, respond to incidents, identify risks, and maintain records.
• Monitor site performance against KPIs and contribute to reporting and communications.

Skills

Customer service

Communication

IT literacy

Tools

Microsoft Office

CRM systems

Job description

Part Time 16 hrs per week

Week 1 & 3 - Mon, Wed, Sat and Week 2 & 4 - Mon, Tues, Wed, Thurs

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work - because getting those right drives better outcomes for our clients, customers, and each other.

What You'll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

Job Duties

• Deliver an exceptional resident experience through engagement activities, resident support, and seamless move-in, during-residency, and move-out journeys.
• Manage front-of-house operations, handling resident and visitor enquiries professionally, conducting security checks, and supporting property viewings.
• Support occupancy and resident retention initiatives by working closely with internal teams, third-party agents, and local market insights.
• Maintain high standards across the property, including cleanliness, presentation, housekeeping support, and prompt resolution of property-related issues.
• Promote a safe and compliant environment by conducting building patrols, responding to incidents and emergencies, identifying risks, and maintaining accurate records.
• Monitor site performance against KPIs, support sales and operational objectives, contribute to social media activity, and provide regular performance reporting to management.

What You Need to Succeed

• Excellent customer service skills with the ability to build positive relationships and respond to customer needs with empathy.
• Strong verbal and written communication skills, with a high standard of English, spelling, and grammar.
• Proficient in Microsoft Office and CRM systems, with strong IT literacy.
• Proven experience in a customer-facing role, delivering high levels of service and results.
• Previous experience within the lettings, property, or residential sector is desirable.

Why Join Us?

• Time to Recharge: 25 days' holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service - because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• BenefitPlatform: One online platform for all benefitsand recognition

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know- we're here to help you succeed.