Resident Experience & Operations Leader

Student Roost; Liverpool; On-site; GBP 65,000 - 85,000; Full time

Job summary

Student Roost in the United Kingdom is seeking a Senior Operations Manager to lead the day-to-day running of our student properties, delivering an outstanding resident experience while driving strong commercial performance. You will inspire a high-performing team and champion operational excellence.

You will use data and insights to raise standards, manage budgets, and build partnerships with universities and suppliers, ensuring safety, compliance, and exceptional guest services across campuses.

Qualifications

• Experience leading multi-disciplinary operational teams.
• Proven ability to deliver commercial and operational results.
• Strong drive to improve sales and occupancy performance.

Responsibilities

• Lead day-to-day operations to deliver a best-in-class resident experience.
• Coach, develop and inspire a high-performing team with regular feedback.
• Own property sales performance, occupancy, revenue and costs.
• Lead budget management, KPIs and continuous improvement initiatives.
• Collaborate with universities, suppliers and stakeholders to share best practices.

Skills

Leadership

Strategic thinking

People management

Coaching and development

Budgeting & financial performance

Data-driven decision making

Stakeholder management

Change management

Customer service excellence

Job description

Student Roost in the United Kingdom is seeking a Senior Operations Manager to lead the day-to-day running of our student properties, delivering an outstanding resident experience while driving strong commercial performance. You will inspire a high-performing team and champion operational excellence.

You will use data and insights to raise standards, manage budgets, and build partnerships with universities and suppliers, ensuring safety, compliance, and exceptional guest services across campuses.