Senior Operations Manager - Liverpool

Student Roost; Liverpool; On-site; GBP 65,000 - 85,000; Full time

Job summary

Student Roost in the United Kingdom is seeking a Senior Operations Manager to lead the day-to-day running of our student properties, delivering an outstanding resident experience while driving strong commercial performance. You will inspire a high-performing team and champion operational excellence.

You will use data and insights to raise standards, manage budgets, and build partnerships with universities and suppliers, ensuring safety, compliance, and exceptional guest services across campuses.

Qualifications

• Experience leading multi-disciplinary operational teams.
• Proven ability to deliver commercial and operational results.
• Strong drive to improve sales and occupancy performance.

Responsibilities

• Lead day-to-day operations to deliver a best-in-class resident experience.
• Coach, develop and inspire a high-performing team with regular feedback.
• Own property sales performance, occupancy, revenue and costs.
• Lead budget management, KPIs and continuous improvement initiatives.
• Collaborate with universities, suppliers and stakeholders to share best practices.

Skills

Leadership

Strategic thinking

People management

Coaching and development

Budgeting & financial performance

Data-driven decision making

Stakeholder management

Change management

Customer service excellence

Job description

Lead an award-winning student community. As Senior Operations Manager, you'll lead the day to day running of the property creating an outstanding resident experience while delivering strong commercial performance. You'll inspire a high performing team, champion operational excellence and use data and insight to keep raising the bar.

What you’ll be responsible for

• Lead high-performing teams: Build an inclusive culture where people feel empowered. Coach, develop and inspire through regular feedback, performance conversations and succession planning, always leading by example on customer service.
• Deliver outstanding resident experience: Ensure every resident enjoys a safe, welcoming, well managed home. Resolve issues quickly and with empathy, and build a community where students feel connected and valued.
• Drive commercial performance: Own your property's sales performance and occupancy, revenue, costs and profitability. Deliver leasing and rebooking strategies, use market insight to spot growth opportunities, and partner with Revenue and Marketing on targeted campaigns.
• Deliver operational excellence: Champion a safety first culture with full statutory and company compliance. Maintain outstanding presentation standards, lead operational planning (summer turnaround, maintenance, capital projects) and use technology to improve efficiency.
• Build strategic relationships: Develop strong partnerships with universities, suppliers and stakeholders, and collaborate across Student Roost to share best practice and support wider initiatives.

What we’re looking for

• A confident operational leader who blends commercial awareness with a genuine passion for people.
• Experience leading multi disciplinary operational teams and delivering commercial and operational results.
• Must have a strong drive towards delivering sales.
• Strong people leadership.
• Coaching, developing and motivating others.
• Experience managing budgets, financial performance and KPIs.
• A customer first mindset and a passion for exceptional experiences.
• Background in facilities, hospitality, property, retail, accommodation or similar customer focused environments.
• Excellent communication and stakeholder management skills.
• Confidence using data and technology to inform decisions, plus a continuous-improvement mindset to lead through change.

First 30 days

Build relationships with your team and stakeholders, learn our operating model and systems, understand your property's performance, and complete compliance onboarding.

By 90 days

Take full ownership of performance, implement improvements to occupancy, satisfaction and finances, and establish coaching rhythms with your team.

By 6 months

Lead a confident, high performing team; deliver measurable improvements across customer experience, operations and commercials; execute key priorities including leasing, rebookers and summer turnaround; and be recognised as a trusted regional leader.

Why Student Roost?

Great places start with great people. We encourage everyone to bring their authentic selves to work, challenge ideas, embrace innovation and keep learning. Our values shape how we lead, collaborate and support each other every day. If you're passionate about resident experience, highly organised and excited to make a real impact in a growing business, we'd love to hear from you.

We welcome applicants from all backgrounds, including that with disabilities, and are happy to discuss any reasonable adjustments.

Please note this role is subject to a Basic DBS check as part of our pre-employment checks.

Interviews will be held week commencing 28th September 2026 #J-18808-Ljbffr