Senior Resident Experience Specialist

Greystar; Manchester; On-site; GBP 22,000 - 29,000; Full time

Job summary

Greystar in Manchester is seeking a Senior Customer Service Associate to help manage the property and community, covering marketing, maintenance and tenancy administration to ensure a positive resident experience and occupancy.

You will work as part of a team, handle front-of-house service, respond to queries and complaints, assist events, and maintain databases while upholding health and safety guidelines.

Qualifications

• Excellent customer service skills with significant frontline experience.
• Strong team player with relationship-building and influencing skills.
• Ability to act autonomously and take decisions when required.
• Fluent English verbal and written communication.
• Excellent organizational skills with multitasking and prioritization.
• Numerical skills to complete activities.
• Self-aware and adaptable in changing environments.
• Enthusiasm to deliver exceptional stakeholder experience.

Responsibilities

• Work as part of a team to deliver exceptional resident living.
• Support and create a positive resident experience.
• Deliver front-of-house customer service and handle queries and complaints.
• Respond to queries and manage complaints per procedure.
• Assist with events and community activities.
• Maintain relationships with clients and knowledge resources.
• Complete administrative tasks and update databases.
• Support move-ins/outs and tenancy administration.
• Assist health and safety compliance activities.
• Chase rent arrears and promote tenancy extensions.
• Raise purchase orders and process refunds.

Skills

Excellent customer service

Team player

Autonomy

Fluent English

Organisational skills

Numerical skills

Adaptability

Tools

Microsoft Office

Booking systems

Job description

Greystar in Manchester is seeking a Senior Customer Service Associate to help manage the property and community, covering marketing, maintenance and tenancy administration to ensure a positive resident experience and occupancy.

You will work as part of a team, handle front-of-house service, respond to queries and complaints, assist events, and maintain databases while upholding health and safety guidelines.