Resident Experience & Leasing Specialist

Greystar; Ealing; On-site; GBP 21,000 - 28,000; Full time

Job summary

Greystar is seeking a Customer Service Associate to manage day-to-day property operations and tenancy administration, delivering an outstanding resident experience to support occupancy and retention goals.

You will work as part of a team to ensure seamless front-of-house service, respond to queries, support events, and assist with sales, tenancy extensions, and administrative tasks while upholding Greystar’s policies and safety standards.

Qualifications

• Excellent customer service skills and ability to deliver service in a customer-facing role.
• Strong team collaboration and relationship-building abilities.
• Able to act autonomously and make decisions when required.
• Fluent English in written and spoken communication.

Responsibilities

• Deliver front of house service and maintain an excellent resident experience.
• Respond to resident queries and complaints per the complaints procedure.
• Support events and activities within the Community.
• Carry out sales and leasing activities including viewings and follow-ups.
• Complete administrative tasks including logging maintenance requests and updating databases.
• Assist with rent arrears and tenancy management; promote tenancy extensions and other revenue streams.

Skills

Customer service

Team player

Autonomy

English (fluent)

Organisation

Numerical skills

Education

General education

Tools

Microsoft Office

Booking systems

Databases

Job description

Greystar is seeking a Customer Service Associate to manage day-to-day property operations and tenancy administration, delivering an outstanding resident experience to support occupancy and retention goals.

You will work as part of a team to ensure seamless front-of-house service, respond to queries, support events, and assist with sales, tenancy extensions, and administrative tasks while upholding Greystar’s policies and safety standards.