Resident Experience & Leasing Specialist

Greystar; Manchester; On-site; GBP 21,000 - 28,000; Full time

Job summary

Greystar in the United Kingdom is seeking a Customer Service Associate to help manage a vibrant community in Manchester. You will work as part of a team to deliver day-to-day property management, tenancy administration, marketing and maintenance activities, while ensuring an outstanding resident experience that supports occupancy and retention.

Ideal candidates will have solid customer service experience, strong English communication, and proficient use of MS Office and booking systems.

Qualifications

• Strong customer service experience.
• Knowledge of UK Health and Safety requirements.
• Fluent English verbal and written communication.
• Experience with MS Office and booking/databases systems.
• Able to work in a team and autonomously.
• Organised and detail-oriented.

Responsibilities

• Deliver front-of-house customer service and tenancy administration.
• Support marketing, maintenance and tenancy operations to hit occupancy targets.
• Handle resident queries and complaints per procedures.
• Support events, university relationships, and community activities.
• Process maintenance requests, notices and data entry.
• Assist with rent collection, arrears follow-ups and revenue tasks.
• Attend on-call duties for out-of-hours support when required.

Skills

Customer service

Team player

Strong communication

Organizational skills

Problem solving

Numerical skills

Fluent English

Autonomous work

Education

General education

Tools

Microsoft Office

Booking systems

Databases

Job description

Greystar in the United Kingdom is seeking a Customer Service Associate to help manage a vibrant community in Manchester. You will work as part of a team to deliver day-to-day property management, tenancy administration, marketing and maintenance activities, while ensuring an outstanding resident experience that supports occupancy and retention.

Ideal candidates will have solid customer service experience, strong English communication, and proficient use of MS Office and booking systems.