Resident Experience Coordinator

Greystar; Bath; On-site; GBP 27,000 - 34,000; Full time

Job summary

Greystar is seeking a Customer Service Associate to manage day-to-day property operations, enhance resident experience, and support tenancy administration. You will work as part of a team to deliver an exceptional living environment and promote high occupancy and retention.

The role requires strong customer service, organisational skills, and proactive problem solving, with on-site duties and potential on-call support in some periods.

Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Fluent English verbal and written communication with strong organisational abilities.
• Ability to multi-task and adapt in a changing environment.

Responsibilities

• Deliver all aspects of customer service, including front of house duties and tenancy administration.
• Support events and activities within the Community and maintain relationships with University clients.
• Process maintenance requests, notices, and update databases and documentation.

Skills

Customer service

Team player

Communication

Organisational skills

Education

General education

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Greystar is seeking a Customer Service Associate to manage day-to-day property operations, enhance resident experience, and support tenancy administration. You will work as part of a team to deliver an exceptional living environment and promote high occupancy and retention.

The role requires strong customer service, organisational skills, and proactive problem solving, with on-site duties and potential on-call support in some periods.