Resident Experience & Leasing Specialist

Greystar Worldwide, LLC; Bath; On-site; GBP 24,000 - 32,000; Full time

Job summary

Greystar is seeking a Customer Service Associate in Bath to support day-to-day property management, tenancy administration, and resident experience. You will work in a team to deliver exceptional service at the front desk, handle queries, and assist with events and lease activities.

The role requires fluent English, strong organizational skills, and a proactive, adaptable approach to a changing environment. Training on in-house systems will be provided.

Qualifications

• Excellent customer service experience in a front-line role.
• Strong team player with relationship-building and influencing skills.
• Able to work autonomously and make decisions when required.

Responsibilities

• Provide day-to-day management of the property and community activities.
• Deliver front-of-house customer service and resolve queries promptly.
• Support tenancy administration, rent collection, and renewals where applicable.
• Maintain records, update databases, and process maintenance requests.
• Assist with marketing activities and events to promote occupancy.

Skills

Customer service

Teamwork

Autonomy

Fluent English

Organization

Numerical skills

Adaptability

Interpersonal skills

Attention to detail

Education

General education

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Greystar is seeking a Customer Service Associate in Bath to support day-to-day property management, tenancy administration, and resident experience. You will work in a team to deliver exceptional service at the front desk, handle queries, and assist with events and lease activities.

The role requires fluent English, strong organizational skills, and a proactive, adaptable approach to a changing environment. Training on in-house systems will be provided.